Frequently Asked Questions
Shipping and Returns
How will my order be delivered?
What are the delivery costs?
Overseas orders will be calculated on a case by case basis, depending on the destination. You will be sent an invoice to cover both the books and freight charges. Your order will be sent once full payment has been received.
I have received a faulty product can I return?
Goods being returned remain the responsibility of the customer until they reach us, we cannot be held responsible for goods lost in transit. If you have just changed your mind and wish to return your purchase you will need to pay the return shipping cost. Further to this we will meet all our obligations under the Consumer Guarantees Act with respect to faulty and/or defective products. To arrange for a return please e-mail firstname.lastname@example.org. We reserve the right to refuse a return on any product that does not meet these requirements. Please email email@example.com and we will assist you with the return process.
How do I know when and where a session is?
All sessions that will be booked through our online shop will be delivered online. You will receive confirmation of the course booking, the Zoom link and the time and date the course will run.
You will receive a confirmation email once your enrolment has been received along with a PDF containing notes for the course and an equipment list from our supplier Tas Tech http://www.tastechservices.co.nz/indoor-play-equipment/ in case you require purchasing product as a result of your attendance.
Will you run face to face courses in my home town?
Yes – we have Movement Consultants who travel all over New Zealand from the deep south to the far north. Pop us an email and we can make all the arrangements.
PMP is an all-day training course requiring a minimum of 8 participants to make it financially viable. Once you have 8 participants confirmed, we will go ahead and book your course. You will be responsible for travel, accommodation and feeding our presenters!
ECE face to face courses are available as well.
AUCKLAND Teachers are able to receive face to face 2 hour courses on request.
Throughout Auckland and the rest of New Zealand we also offer our ‘Day With the Team’ package involving PD and follow-up in your center. Please see details on this link…….
Do you offer private sessions?
Yes we do. See the section on face to face sessions in my home town for further details. Or contact us on firstname.lastname@example.org
Do you offer online sessions?
I am a parent - can I attend your workshops?
I am interested in the PMP programme – will you come to my school and present the training ?
We ask that you make arrangements for a nutritious morning tea for all, we can give you numbers closer to the time.
In return for hosting we offer your organisation 1 free place on the course.
We do require 8 paying customers to make the course viable so it would be great if you were able to offer the course to other schools in your neighbourhood. Once you have 8, let us know and we can go ahead and book a date.
Do we need to purchase all of the PMP equipment?
If you want to order premade equipment and other small equipment used in our programmes, here is a link to our equipment supplier. http://www.tastechservices.co.nz/indoor-play-equipment/
Is your website secure?
Sorry my question wasn’t answered what can I do?
We are happy to help in any way!