Frequently Asked Questions

Shipping and Returns

How will my order be delivered?

We use Aramex (Fastway) Couriers to deliver all of your purchases. All deliveries require a signature and we do not courier to PO Boxes. We are able to provide you with a tracking number so that you can track your package online whilst in transit. Please refer to your invoice for the tracking number details. We have 2 distribution centres one in Havelock North for smaller items and one in Christchurch for the large wooden items. Therefore your order may be shipped separately.

What are the delivery costs?

The delivery cost will be standard courier charge within NZ of $9.95 (incl GST) and will be added to your order when you are paying for your item(s).
Overseas orders will be calculated on a case by case basis, depending on the destination. You will be sent an invoice to cover both the books and freight charges. Your order will be sent once full payment has been received.

I have received a faulty product can I return?

Yes you can. All items are thoroughly inspected prior to shipping. If shipping damage occurs during transit please notify use as soon as possible and we will gladly work with you to have your purchase returned or replaced.

Goods being returned remain the responsibility of the customer until they reach us, we cannot be held responsible for goods lost in transit. If you have just changed your mind and wish to return your purchase you will need to pay the return shipping cost. Further to this we will meet all our obligations under the Consumer Guarantees Act with respect to faulty and/or defective products. To arrange for a return please e-mail move@movingsmart.co.nz. We reserve the right to refuse a return on any product that does not meet these requirements. Please email move@movingsmart.co.nz and we will assist you with the return process.

Workshops

How do I know when and where a session is?

All sessions that will be booked through our online shop will be delivered online. You will receive confirmation of the course booking, the Zoom link and the time and date the course will run.

You will receive a confirmation email once your enrolment has been received along with a PDF containing notes for the course and an equipment list from our supplier Tas Tech http://www.tastechservices.co.nz/indoor-play-equipment/ in case you require purchasing product as a result of your attendance.  

Will you run face to face courses in my home town?

Yes – we have Movement Consultants who travel all over New Zealand from the deep south to the far north.  Pop us an email and we can make all the arrangements. 

PMP is an all-day training course requiring a minimum of 8 participants to make it financially viable. Once you have 8 participants confirmed, we will go ahead and book your course. You will be responsible for travel, accommodation and feeding our presenters!
ECE face to face courses are available as well. 

AUCKLAND Teachers are able to receive face to face 2 hour courses on request. 

Throughout Auckland and the rest of New Zealand we also offer our ‘Day With the Team’ package involving PD and follow-up in your center. Please see details on this link…….

Do you offer private sessions?

Yes we do. See the section on face to face sessions in my home town for further details. Or contact us on move@movingsmart.co.nz

Do you offer online sessions?

Yes we do! We offer live Zoom sessions for you and your team. There are a variety of courses to choose from. Follow this link to find out what is available.

I am a parent - can I attend your workshops?

Yes absolutely – we have parents, Occupational Therapists, Physiotherapists, RTLB ( Resource Teachers of Learning and Behaviour). SENCO ( Special Education). Teacher Aides, Principals,  Accountants, Lawyers, Engineers …… all attend our workshops.

I am interested in the PMP programme – will you come to my school and present the training ?

Yes you are welcome to be a host school or organisation – as the host all we require is a venue, usually the hall or large space, a data projector if possible, and the PMP equipment for the day 8am-3pm.
We ask that you make arrangements for a nutritious morning tea for all, we can give you numbers closer to the time.
In return for hosting we offer your organisation 1 free place on the course.
We do require 8 paying customers to make the course viable so it would be great if you were able to offer the course to other schools in your neighbourhood. Once you have 8, let us know and we can go ahead and book a date.

Do we need to purchase all of the PMP equipment?

No, it is buildable. Here is a list of the items we suggest you start with and places to reach out to supporting the funding.
If you want to order premade equipment and other small equipment used in our programmes, here is a link to our equipment supplier. http://www.tastechservices.co.nz/indoor-play-equipment/

Security

What is your Privacy Policy?

Moving Smart Limited respects your privacy. We will not retain your payment details or pass your information on to any other company or third party. We require the collection of personal information in order to ensure we can send you your new purchase/s as quickly and accurately as possible. By placing an order with Moving Smart you authorise us to send you, from time to time, our promotional emails, newsletters and information on the most relevant sales offers/new products to you. If you do not wish to receive our newsletters please click ‘unsubscribe’.

Is your website secure?

Yes. Payment is via credit card or invoice, the credit card payments are processed through Stripe. Stripe is an electronic payment service that enables businesses to safely and securely accept and process customer payments by credit or charge card via a website. At Moving Smart we are committed to safe shopping. When you input your card details, they are sent to Stripe in encrypted code. We do not store or record any credit card information at any stage in the transaction. Please contact us should you have any further questions.

Sorry my question wasn’t answered what can I do?

Please email any other queries to move@movingsmart.co.nz
We are happy to help in any way!

THE NEW AND IMPROVED MOVING SMART PMP COURSE IS NOW AVAILABLE